Terms and Conditions
Terms and Conditions of Sale
1. Scope of Application
These Terms and Conditions of Sale apply to all orders placed on the LittlePawDesigns website. By placing an order, the customer acknowledges that they have read and unreservedly accepted these Terms.
2. Products
2.1 Product Descriptions
We make every effort to provide accurate product descriptions and faithful images. However, minor variations may occur due to display differences on screens.
2.2 Availability
All products are offered subject to availability. In the event a product becomes unavailable after an order has been placed, we will inform the customer by email and issue a refund for the corresponding amount.
3. Orders
3.1 Ordering Process
The ordering process includes selecting products, adding them to the cart, providing delivery and payment information, and confirming the order. An order is considered accepted once payment has been confirmed.
3.2 Modification or Cancellation
Any request to modify or cancel an order must be submitted as soon as possible by email at contact@nospetitespattes.com. We will do our best to accommodate such requests, but cannot guarantee acceptance once the order has been shipped.
4. Prices and Payment
4.1 Prices
Product prices are displayed in euros (€) and include all applicable taxes. Shipping fees are charged separately and indicated during the ordering process.
4.2 Payment
Payments may be made using the payment methods offered during checkout. Payment information is secured; however, LittlePawDesigns cannot be held liable for any issues resulting from unauthorized use of such information.
5. Delivery
5.1 Delivery Times
Delivery times are estimates and may vary depending on the destination. LittlePawDesigns strives to meet these timeframes, but delays may occur due to circumstances beyond our control.
Estimated delivery: 3 to 6 business days for standard products.
(Please allow a few extra days for personalized items.)
5.2 Order Receipt
It is the customer’s responsibility to check the condition of the order upon delivery. In the event of visible damage, the customer must either refuse the delivery or clearly note any issues on the delivery receipt.
6. Return Conditions
Items must be returned within 30 days of the purchase date.
Items must be in their original condition, unused, and with all original tags attached.
Items must be accompanied by the delivery slip or proof of purchase.
6.1 Storage System Update – Optional Return for Exchanges
This exception applies only to exchanges. For a full refund of the order, the customer must return the entire order.
Return Fees
Return shipping is FREE* except in cases specifically indicated.
For orders under €130.
7. Right of Withdrawal
In accordance with Articles L221-18 et seq. of the French Consumer Code, consumers have a period of fourteen (14) days from receipt of the product to exercise their right of withdrawal without giving any reason or incurring penalties.
However, under Article L221-28 of the same Code, this right cannot be exercised for:
“The supply of goods made to the consumer’s specifications or clearly personalized.”
Since our products are made to order and personalized based on your specifications, they cannot be returned or exchanged, except in cases of non-conformity or product defect (damaged item, personalization error on our part, etc.).
If a defect is found, please contact us within 14 days of receiving your order at contact@nospetitespattes.com, including photos of the affected product.
8. Liability
LittlePawDesigns shall not be held liable for indirect or immaterial damages resulting from the use of its products.
9. Intellectual Property
All intellectual property rights related to the products and website remain the property of LittlePawDesigns.
10. Privacy
Personal information provided by the customer is processed in accordance with our Privacy Policy, available on our website.
11. Modification of Terms
LittlePawDesigns reserves the right to modify these Terms and Conditions of Sale at any time. Any changes will become effective immediately upon publication on the website.
For any questions or assistance, please contact us at contact@nospetitespattes.com.
LittlePawDesigns